Refund & Cancellation Policy
Fair and simple. Here's when refunds apply and how to ask for one.
Effective date: 9 October 2026
Last updated: 9 October 2026
1. Before your plan is delivered
If you change your mind after paying but before your personalized plan has been delivered, message us on WhatsApp and we will refund you in full. No questions, no forms.
2. After your plan is delivered
Because your plan is prepared personally for you (based on your assessment), we can't offer a full refund once it has been delivered. But if something isn't working — taste, timing, budget — tell us on WhatsApp and we will adjust your plan until it fits your life. That's what the weekly support is for.
3. If we can't serve you
If our dietitian reviews your assessment and advises that our service isn't suitable for you (for example, a medical situation that needs a doctor's supervision first), we will refund your payment in full.
4. Cancellations
You can cancel any time by messaging us on WhatsApp. Monthly plans simply don't renew (there's nothing automatic to cancel). For Quarterly plans, cancellation stops future support — the 3-month plan you've paid for remains yours, and refunds after delivery follow section 2 above.
5. How refunds are paid
Approved refunds are sent back through the same channel you paid with (bank transfer, JazzCash or EasyPaisa) within 7 working days.
6. How to request
Message us on WhatsApp at +92 330 2195476 with your name and the phone number you registered with. We'll respond within 2 working days.